All orders placed in our e-commerce shop will be delivered by transport company (except Canary Islands, Ceuta, Melilla and the Balearic Islands which is made by Correos and whenever possible when ordering indicated.) In an estimated timeframe according to destination zone, 24 to 48 hours. If you do not have in stock of any of the products ordered, the delivery time will be 5 or more days, at the time of draw that on stock.
(See side table on all items when you are ordering your order)
The higher orders than the amount indicated on the website have FREE SHIPPING.
Orders to Canary Islands, Ceuta, Melilla, Balearic Islands and Andorra are always sent through Correos. Estimated delivery deadlines for the Balearic Islands, Andorra, Ceuta and Melilla are 3 to 5 business days and about 8 days to the Canary Islands. In case of impossibility of delivery, we will send a message to the customer, so you can remove it within 15 days at the nearest office.
In deliveries to the Canary Islands, Ceuta or Melilla may in certain circumstances and depending on the destination, an additional cost, totally alien to our company in respect of Aduane or Island Councils, which are not included in the amount is generated and must be pay by the customer.
Shipping Cash on delivery
Shipments Cash on Delivery payment have an additional charge indicated at the time of purchase on the total amount, corresponding to the management fee charged by transport agencies for providing this service.
The package, absolutely discreet, will be delivered by a messenger who does not know the sender's activity and what the package carries.
You can also choose to pick the package up directly on the transport company, not having to rely on schedule delivery or for any other reason. It has 10 calendar days to pick up the order, if not collected within this period the order will be returned.
We can not determine the exact time that the carrier will deliver the package so if you need more information, you can get contact details of the delivery company via this link, indicating your zip code.
The estimated delivery could be delayed for reasons outside our company. Causes such as holidays, force majeure (breakdowns, bad weather) or delays attributable to the courier company.
All packages are handled before 17:00 between Monday and Friday. If you order after hours, it will be processed the next business day. The delivery schedule start counting after the order details and payment has been sent by the customer.
Any orders placed on Saturdays and Sundays will be managed in order of arrival on Monday.
If you want your order arrives to another different destination for example, to make a gift to someone, please write us in the space reserved in the order field form.
The main way of communication with our customers is email.
Check that the e-mail is correctly spelled. After the purchase will receive an e-mail with a link to check the order data. If not, the message may have reached the spam folder, the email address is incorrect, there is a temporary problem with any of the servers or the order has not been completed successfully. In that case, please contact us as soon as possible via email@example.com to solve the problem.
The customer should provide a contact number to locate him quickly to solve problems with the preparation or delivery order. If any data is wrong you must notify us as soon as possible replying to e-mail or calling us by phone. We are not responsible for delays in the event of erroneous or incomplete delivery or contact addresses.
Fake orders or false identities
Each order is associated to a unique IP address. This information links the user directly to the order, so it is possible to take legal action against those who make false orders or false identities orders.
In these situations, we will act under criminal law, under established legal order and in collaboration with police.
Following paragraph 3 of Article 45 of the Act Online Retail Sales, we will not accept returns in case of product defect, for obvious reasons of hygiene.
We handle and replace any defective or malfunction product if they have not been used and keep their original packaging and accessories.
The customer must test the items once removed from their boxes to check that they are in perfect conditions.
To return a defective item, only 7 days after the date of receipt of the package.
If after receiving your order you detect any deficiency, you should contact our technical department. Through the contact form in firstname.lastname@example.org, indicating the order number and describing as fully as possible the incidence.
Our technical department should contact the customer via email or telephone with to know all the details of the incident and to arrange shipment of the product. Pickups of defective items are ordered directly by our technical department.
Upon receipt of the defective item, the technical department of our company will evaluate the product in order to check that actually it has some deficiency, to automatically proceed to replacement. In case of no malfunction of the product (defective piles or improperly installed batteries, etc.) we will re-submit the same article to the customer, who will be responsible for shipping costs.
Regardless of the law mentioned in the previous section, some manufacturers may offer 1 year warranty provided they can prove that the defect has not been caused by misuse of the product.
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